2. Task the clarification and setting deadlines for the completion of work
3. Departure to the client or remote problem solving
4. Obtaining feedback from the client on the results work performed
Our advantages
Efficiency and quality. We quickly and efficiently resolve emerging issues, but the main task is to prevent them. Reaction time - 1 hour.
Full range services . You leave a request and receive any IT service from one source
Backup equipment provision backup equipment. In case of equipment failure, Your work will not stop. We will provide a printer or laptop if yours is under repair or maintenance.
Continuous service without sick leave and vacations
Our organization is among the structures vital for supporting computers of the city's residents, as well as its infrastructure. Due to this, all our employees have the right to move freely throughout the city and provide assistance in solving problems related to computers and office equipment.
Remote support in emergency mode
Despite the state of emergency introduced in Kazakhstan due to the threat of COVID -19 and restrictions on the movement of citizens. Our experts continue to provide assistance in solving problems related to computers.
An engineer departure to the customer to solve the problem on the spot, rounded up to 1 hour work. The problem the solution is remotely rounded off in 30 minutes.
Can you refill cartridges when you come to our office?
Yes, we can send an engineer to refill, or you can bring the cartridges to our office.
Can you provide a full time employee?
Yes, we provide full-time IT support services, or on demand, it all depends on the customer needs
Do you have holidays?
All our engineers go on vacation in accordance with the Labor Code the Republic Kazakhstan. But, we always have someone to replace them, thereby providing you with continuous service in full with maximum quality.
Do you provide computer and office equipment repair parts?
If we have the necessary spare parts in stock, we will preliminarily agree on their cost and the reasonableness the repair, but you can also offer your own components as a replacement.
Do you work on weekends and holidays?
We always try to complete all the necessary work during business hours, but if the situation requires going out on holidays or a day off, then this is possible, by prior agreement.
vacancies
System Administrator
Support of server and network equipment in a good working order, computers and office equipment, local network, technical user support, ability to maintain documentation, knowledge LDAP, DNS, DHCP, AD, setting up network equipment; Experience with Linux preferred;
Any additional knowledge, experience and specializations in the IT field are welcome;
Technical Support Specialist
Repair and adjustment computers and office equipment, operating system installation.
Various program setup: antivirus, MS Office, e-mail, electronic portals - salyk, e-gov, etc., Internet banking, accounting programs: 1C, sono.
System backup and restore, data recovery, work with programs: Acronis, MHDD, CheckDisk, GetDataBack, etc.;
Network installation, network access set up, Internet access, network equipment installation and configuration - switches, routers: Dlink, Fortinet, Zyxel, etc.
The ability to refill cartridges is welcome. The ability to find a solution in case non-standard situations: previously repair unfamiliar equipment, etc.
Cartridge refilling and office equipment repair engineer
Refueling and restoration cartridges for laser and inkjet printers, color and black and white: 12A, 17A, 505A, 285A, 278A. etc. Colored 350A, 531 - the whole row, etc. Repair and laser cleaning printers, copiers, scanners HP, canon, Konica Minolta and others. Repair, inkjet cleaning printers.
Keeping records the work done and consumables with a journal entry. Documents delivery;
Weekly report on the work done and expended consumables in electronic form. Purchase and accounting consumables. Price preparation lists, a pricing development policy for the consumables sale and cartridges.
